![]() ![]() We were a manufacturing business and low-tech announcements are still crucial to communicating when people are walking the plant floor. It became even more problematic after we converted the phone system to VoIP and had to use an ATA device to convert from digital to analog. Our plant’s intercom was one example: a hodgepodge of 1970’s equipment and eBay finds that somehow just worked. Other folks who’ve lived in the Midwest might laugh when I describe a “farmer’s mentality” (not a dig at super hard working farmers), but it’s the notion that it’s possible to rig something together and adamantly defend the fact that if it ain’t broke don’t fix it. Meanwhile, the influx of support tickets and requests continued, without a strong foundation to build upon and with some serious technical debt making our response difficult at best. For example, a biometric time clock is a terrible idea on a shop floor where many working people don’t have fingerprints from their labor. Several projects didn’t align with the business’s objectives and were more a testament to savvy sales people successfully selling products than to IT planning and accomplishing projects in support of the company. Other departments had what could be best described as an adversarial relationship with the department, and.Pertinent knowledge was siloed with that person.The previous IT manager had departed the company without a formal transition.My introduction to being an IT director was trial by fire: It’s a demanding job, but intelligent systems and metrics can make life easier, decisions more defensible, and ultimately drive success and satisfaction throughout your career. You may have noticed the memes comparing and contrasting the first year of an IT manager’s job with their later years against the transformation of Baby Yoda into the venerable, ornery, weathered character from the original films. ![]() Download Your Free Priority Matrix Template Today ![]()
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